Customer Service Training and Presentation Skills Training

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Competitive Presentation Skills

Ideal Attendees

• Management

• Salespeople or Members of Account Management Teams who make competitive presentations to win business

• Anyone who wants improved self confidence and personal presentation

Course Objectives

• Develop pride and excitement regarding sales presentations;

• Learn to be enthusiastic at will regardless of stress or prior rejection;

• Generate presentation ideas easily using two creativity tools;

• Organize ideas into a persuasive presentation so the listener(s) are moved to next step in sales cycle;

• Channel nervous energy positively to increase confidence;

• Handle difficult questions with composure;

• Use voice and body language to establish rapport, maintain control, and burn nervous energy;

• Create, reference, and distribute visual aids and handouts for lasting impression, excitement and competitive advantage;

• Establish rapport and influence with prospects using body language and vocabulary techniques.

Course Length

• Two Days      

   Course Outline

• How to "Be On" at Will

  • Using Physiology to “Be On”

  • Using Thoughts to “Be On”

  • Honoring Negative Emotions Positively

• Ideas

  • Brainstorming Using the Whole Brain

  • Honoring the Creative Process during “off” Moments

• Organization

  • Using the Persuasion Formula to Quickly Sort and Organize Ideas for Impact.

• Pressure from the Inside: Nervousness

  • Using Mental and Physical Techniques to Channel Nervous Energy Positively

• Pressure from the Outside: Questions

  • Handling Difficult Questions and Challenges with Confidence

• Voice

  • Improving Vocal Variety

  • Learning to Slow Down

  • Using Pauses for Effect

  • Projecting Voice Properly  for Credibility

  • Eliminating Verbal Fillers

• Body Language

  • Maximizing the Psychology of Space and Height through Proper Stance

  • Using Notes Professionally

  • Gesturing to Support the Message

  • Making Proper Eye Contact to Create Rapport and Establish Credibility

• Visual Aids

  • Five Keys to Using Any Visual Aid

  • Using Specific Visual Aids

  • Creating Powerful Aids & Handouts

  • Strategies for Being Memorable and unnerving the competition

• Building Rapport

  • Listening Between the Lines

  • Mirroring Body Language and Predicates

  • Avoiding Words that Create Negativity

  • The Four Most Persuasive Words in the English Language

  • Seating Strategies

• Video Taping & Coaching

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Presentation Skills Training l Customer Service Training
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