Customer Service Training and Presentation Skills Training

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Powerful Presentation Skills

Ideal Attendees

• Management or Management Trainees

• Professionals who make presentations at Staff Meetings or other meetings

• Professionals who address the public

• Trainers or Teachers

• Anyone who wants improved self confidence and personal presentation

Course Objectives

• Develop pride and excitement regarding presentations;

• Learn to be enthusiastic at will regardless of stress or prior experience;

• Generate presentation ideas easily using two creativity tools;

• Organize ideas so that the listeners are moved to action and purpose is achieved;

• Channel nervous energy positively to increase confidence;

• Handle difficult questions with composure;

• Use voice and body language to establish rapport, maintain control, and burn nervous energy;

• Create, reference, and distribute visual aids and handouts for lasting impression and excitement.

Course Length

• One-and-a-half Days      

Course Outline

• How to "Be On" at Will

  • Using Physiology to “Be On”

  • Using Thoughts to “Be On”

  • Honoring Negative Emotions Positively

• Ideas

  • Brainstorming Using the Whole Brain

  • Honoring the Creative Process during “off” Moments

• Organization

  • Using a Design Template to Quickly Sort and Organize Ideas for Impact

• Pressure from the Inside: Nervousness

  • Using Mental and Physical Techniques to Channel Nervous Energy Positively

• Pressure from the Outside: Questions

  • Handling Difficult Questions and Challenges with Confidence

• Voice

  • Improving Vocal Variety

  • Learning to Slow Down

  • Using Pauses for Effect

  • Projecting Voice Properly for Credibility

  • Eliminating Verbal Fillers

• Body Language

  • Maximizing the Psychology of Space and Height through Proper Stance

  • Using Notes Professionally

  • Gesturing to Support the Message

  • Making Proper Eye Contact to Create Rapport and Establish Credibility

• Visual Aids

  • Five Keys to Using Any Visual Aid

  • Using Specific Visual Aids

  • Creating Powerful Aids & Handouts

• Video Taping & Coaching 
     

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