Customer Service Training and Presentation Skills Training

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Managing & Creating Change

This course combines parts of:

• New material and Keynotes & Breakouts
• Effortless Achievement 
• How to "Be On"
• Advanced Rapport Skills 

The goal was to deal with:

• An organizational buy out
• Unwanted change
• Creating change

Course Objectives

• Review traditional 5-step SMART goal setting;

• Enhance traditional goal setting with 4 additional steps;

• Learn how the brain creates change;

• Understand how one can actually create unwanted behavior in others;

• Modify ones own behavior to encourage a positive change in others;

• Create rapport quickly and easily to have more influence with others;

• Have a value based, 4-step model to decide whether or not to leave an organization undergoing changes;

• Maintain a positive attitude during organizational change through mental, physical, and writing exercises.

Course Length

• Half Day

Course Outline

• How to Change Ourselves

  • Step 1: Traditional Goal Setting

    • The Logical SMART Method

  • Step 2: Better Goal Setting

    • Stretching the Logical Mind

  • Step 3: Advanced Goal Setting

    • Engaging the Creative or Subconscious Mind

• How the Brain Creates Change

  • The Conscious Mind and its functions

    • Willpower: Why It Doesn’t Work

  • The Subconscious Mind its functions

    • The Source of Effortless, Long Lasting Change

• How to Encourage Others to Change

  • Changing Unwanted Behavior

    • Making the First Move Ourselves

  • Encouraging New, Positive Behavior

    • The Secret of Leaders

  • Having More Influence

    • Mirroring and Matching for Greater Rapport

• Dealing With Unwanted or Unexpected Organizational Change

  • Making a Decision

    • To Stay or to Go?

  • A Matter of Ethics

    • 4 Possible Courses of Action

  • How to Maintain a Positive Attitude When We Choose to Stay

       

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Presentation Skills Training l Customer Service Training
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