Customer Service Training and Presentation Skills Training

Customer Service Training Presentation Skills Training by ProEdge Skills

 

 

The Consummate Communicator

 

Request customer service training info and pricing

 

 
 

Background

 

This program combines parts of:

The goal was to focus on:

  • Seated presentations

  • Rapport building

  • Interpersonal persuasiveness

Course Objectives

  • Learn how to "be on" at will.

  • Develop a more engaging speaking voice.

  • Use body language to support one’s message.

  • Create a personalized strategy for improving listening skills.

  • Listen to establish rapport.

  • Occupy space strategically.

  • Identify one’s own personality style and the personality styles of others.

  • Tailor communication based on personality and listening styles.

  • Choose vocabulary words more judiciously.

Course Length

  • One-and-a-half Days      

 

 

Course Outline

  • How to "Be On" at Will

    • Using Physiology to “Be On”

    • Using Thoughts to “Be On”

  • Voice

    • Developing an Interesting Speaking Voice

    • Pacing to Create Rapport

    • Using Silence for Emphasis and Persuasion

    • Projecting Voice for Enhanced Credibility

    • Eliminating Verbal Fillers

  • Body Language

    • Occupying Space Effectively

    • Understanding the Impact of Height

    • Choosing Seats for Influence

    • Gesturing to Enhance the Message

  • Listening

    • Identifying Barriers to Listening

    • Listening Between the Lines

    • Mirroring Body Language and Predicates

    • Proactive Listening Habits

  • Personality Styles

    • Understanding the Four Social Styles

    • Typing Ourselves and Others

    • Communicating with Each Style

  • Vocabulary

    • Phrasing Messages to Motivate Listeners

    • Avoiding Words that Create Negativity

    • The Four Most Persuasive Words in the English Language

    • Incorporating Persuasive Language Patterns

Request customer service training info and pricing

 

 

 

Copyright 2008 ProEdge Skills, Inc.
Presentation Skills Training l Customer Service Training
Boston, MA l 800-731-0601l info@ProEdgeSkills.com
http://www.ProEdgeSkills.com l Privacy Statement