Customer Service Training and Presentation Skills Training

Customer Service Training Presentation Skills Training by ProEdge Skills

 

 

Train the Trainer

 

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Background

This program combines parts of:

The goal was to focus on:

  • Presentation skills

  • Adult learning

  • Training

Course Objectives

  • Learn to "be on" at will for a training;

  • Develop a more engaging speaking voice to keep attendees' interest;

  • Use body language to support one’s message and convey confidence;

  • Occupy space strategically to have authority;

  • Vary techniques during training to increase attendees' retention;

  • Use vocabulary that motivates attendees and includes all learning styles;

  • Manage questions to maximize learning, pace, and trainer's credibility;

  • Create consistency of delivery with workbook and visual aids;

  • Have strategies for dealing with difficult participants.

Course Length

  • Two Days      

 

 

 

 

 

 

 

 

 

Course Outline

  • How to "Be On" at Will

    • Using Physiology to “Be On”

    • Using Thoughts to “Be On”

    • Honoring Negative Emotions Positively

  • Voice

    • Improving Vocal Variety

    • Learning to Slow Down

    • Using Pauses for Effect

    • Projecting Voice Properly for Credibility

    • Eliminating Verbal Fillers

  • Body Language

    • Maximizing the Psychology of Space and Height through Proper Stance

    • Using Notes Professionally

    • Gesturing to Support the Message

    • Making Proper Eye Contact to Create Rapport and Establish Credibility

  • Retention Techniques

    • Using Analogy

    • Defining Purpose

    • Adding Relevant Humor

    • Building Anchors

    • Repetition, Repetition, Repetition

    • Writing to Awaken the Brain

    • Creating Exercises

  • Vocabulary

    • Catering to the Three Major Senses

    • Phrasing Messages to Motivate Listeners

    • Incorporating Persuasive Language Patterns

  • Consistency & Pace
    • Using Questions
      • Encouraging & Discouraging
      • Creating Structure
      • Handling Difficult Questions
    • Referencing the Workbook & Visual Aids
    • Dealing with Difficult Participants

  • Videotaping
 

Request presentation skills seminar info and pricing

 

 

 

 

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Presentation Skills Training l Customer Service Training
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