Customer Service Training and Presentation Skills Training

Customer Service Training Presentation Skills Training by ProEdge Skills

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Power Hiring- based on Lou Adler's "Hire with Your Head"

 

 
 

Ideal Attendees

  • Executives

  • Managers

  • Human Resource Professionals

  • Recruiters

  • Anyone involved in the hiring process

 

Course Objectives

  • Attract more candidates with creative ads;

  • Attract better candidates by qualifying with creative ads;

  • Get entire hiring team on the same page with performance profiles;

  • Discover the core, universal traits of top performers;

  • Determine competency accurately with only four questions;

  • Increase hiring accuracy to the 80-90% level with performance-based fact-finding methodology;

  • Eliminate the biggest source of hiring errors by overcoming personal biases and stereotypes;

  • Overcome the tendency to hire in your own image;

  • Stretch your compensation budget by 20% without paying any more;

  • Create an opportunity gap to hire the best talent;

  • Get really accurate reference checks.

 

Course Length*

  • Half Day (3 1/2 hours)

*On-site Programs can be customized into a one-day format by including practice and coaching in the following areas:

  • Four-Question Interview & Fact-Finding
  • Writing Creative Ads
  • Creating Performance Profiles
 

Course Outline

  • Emotional Control & Objective Evaluation

    • Measure Performance First Then Personality

    • Know Your Hot Buttons

    • Four Fundamental Conditions for an Effective Interview

    • Accurately Assess Future Performance Using Past Performance

  • Performance Profiles

    • Define Superior Performance

    • Understanding the Difference between "Having" and "Doing"

    • Anchor and Visualize Questions

    • The Four-Question Interview

    • Ten-Factor Candidate Assessment

  • Wide-Ranging Sourcing & Recruiting

    • Wide-Ranging Sourcing Basics

    • Attract Passive Candidates Who Already Have Jobs

    • Write Creative Ads

    • Recruiting is Marketing, not Selling

    • Overcome Candidate Objections with Proven Negotiation Strategies
         

 Materials

  • Workbook complete with forms and templates to guide you through the entire hiring process.

  • Hardcover book (200+ pages) on complete hiring methodology.

  • Quick reference guide for use after program.

  • One audiocassette of abridged seminar, live.

  • 30 FREE days of online Coach.

 

   

 

 

      

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Presentation Skills Training l Customer Service Training
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