Customer Service Training and Presentation Skills Training

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Powerful Presentation Skills

Ideal Attendees

• Management or Management Trainees

• Professionals who make presentations at Staff Meetings or other meetings

• Professionals who address the public

• Trainers or Teachers

• Anyone who wants improved self confidence and personal presentation

Course Objectives

• Tickle listeners' brains;

• Touch listeners' emotions;

• Attract and hold listeners' attention;

• Project credibility and likeability simultaneously;

• Motivate listeners to take action;

• Improve listeners' retention;

• Encourage and control interactivity;

• Minimize credibility killers and potential disasters;

• Instill confidence and excitement in both listeners and attendees regarding presentations.

Course Length

• Two Days      

 Course Materials

• Hardcover book (160+ pages): Selling to a Group- Presentation Strategies

• Tailored workbook for notes during program

• Attendees' videos are theirs to keep

• Presentation Edge: bi-monthly, electronic newsletter with articles and tips

Course Outline

• Pre-Work Assignment (30-60 minutes)

  • Design 5-minute Business Presentation

  • Use Abridged Persuasion Formula

  • Attendees Arrive to Course with Prepared Presentation

   

• Content (3 hours)

  • Review of Persuasion Formula

  • Tickling Listeners' Brains

    • Achieving Motivation

    • Improving Retention

  • Presentations & Taping: focus on content

   

• Voice (1 1/2 hours)

  • Expanding Vocal Variety

  • Learning to Slow Down

  • Using Pauses for Effect

  • Projecting Voice Properly

  • Eliminating Verbal Fillers

  • Presentations & Taping: focus on voice

   

• Body Language (3 hours)

  • Proper Stance

    • Psychology of Space and Height 

  • Using Notes Professionally

  • Gesturing to Support the Message

    • Hands & Facial Expressions

    • Moving Around...On Purpose

  • Presentations & Taping: focus on gestures

  • Eye Contact

  • Presentations & Taping: focus on eyes

   

• Questions (2 hours)

  • Mechanics of Fielding & Answering

    • Maintaining Control

  • 7 Strategies When Don't Know the Answer

    • Maintaining Credibility

  • Presentations & Taping: fielding questions

   

• Visual Aids (3 1/2 hours)

  • Five Keys to Using Any Visual Aid

  • Characteristics of Powerful Aids & Handouts

  • Visual Aid Lab

  • Presentations & Taping: focus on using aids

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Presentation Skills Training l Customer Service Training
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