Customer Service Training and Presentation Skills Training

Debra Smith is the "professional's professional," the expert who gives you the polished skills to spur you and your organization to higher achievement  Every year she travels to over 100 cities to deliver seminars that are skillfully designed to meet the needs of managerial, supervisory, professional, and support personnel.  She has trained more than 200,000 people from organizations in the private sector and government, as well as numerous colleges and universities.  An accomplished author with an M.B.A. degree in management, Debra is the author of several audio and video tape programs--Professional Telephone Skills, Powerful Presentation Skills, and Proofreading and Editing Skills--and the co-author of three books--How to Create High-Impact Letters, Memos, and E-Mail, How to Create High-Impact Reports and Proposals, and Powerful Proofreading Skills.

• Advanced Micro Devices

  Avaya

  Ball State University

  Bank One

  Department of the Army

  General Mills

  Indiana University

  Interep

  Johns Hopkins University

  Lucent Technologies