Customer Service Training Resources
Searching for customer service improvement options besides onsite training or in addition to training?
Train-the-Trainer License
A train-the-trainer license allows you to train unlimited employees for a single investment. It is valuable when you...
- Want to train many or all of your employees
- Have a limited budget or want to stretch your budget
- Need proven training materials quickly
Click here to learn more.
Assessments
Assessments are valuable when you want to...
- Pinpoint strengths and weaknesses in minutes
- Receive specific recommendations for improvement
- Establish a base line for measuring improvement over time
- Create a point of discussion during coaching or training sessions
Assessments are available online or in paper booklets.
Assessments can be taken by...
- An individual on their own
- An individual being coached by their supervisor
- A group of individuals in a training program.
Which area of improvement would most impact your customer service success??
Click on one to learn more.
- Attitude At Work or Work Expectations
- Time Management
- Listening Skills
- Diversity Training
- Working with Different Personalities
If you would like training to go along with the assessments, there are two options available.
- Facilitator's Guides are available so you can learn and deliver the training in-house.
- ProEdge Skills, Inc. instructors can come to your location and deliver the training for you.
Books and Audio
Training 100+ Employees?
Click here to save and improve customer service success.
Is morale impacting your organization's customer service?
Would increased efficiency or timeliness improve your customer service?
Would you like to reduce frustration and errors for customers with better listening skills?
Do you need more sensitivity working with a culturally diverse customer population?
If you could work with even the most difficult personalities would you be more successful?