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Customer Service Training Resources

Searching for customer service improvement options besides training or in addition to training?

Assessments

Assessments are valuable when you want to...

• Pinpoint strengths and weaknesses in minutes

• Receive specific recommendations for improvement

• Establish a base line for measuring improvement over time

• Create a point of discussion during coaching or training sessions

Assessments are available online or in paper booklets.

Assessments can be taken by...

• An individual on their own

• An individual being coached by their supervisor

• A group of individuals in a training program.

Which area of improvement  would most impact your customer service success??

Click on one to learn more.

• Attitude At Work or Work Expectations

• Time Management

• Listening Skills

• Diversity Training

• Working with Different Personalities

If you would like training to go along with the assessments, there are two options available. 

• Facilitator's Guides are available so you can learn and deliver the training in-house.

• ProEdge Skills, Inc. instructors can come to your location and deliver the training for you.

Books and Audio

• Customer Service Books

• Hiring & Management Books

• Stress Management Books

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