Employee Satisfaction Survey

Improve Morale, Improve Service

In customer service the saying is...

"Employees treat customers exactly the way they perceive they are being treated by their management."

In other words...

Improve morale and you improve customer service.

Employee satisfaction surveys do little to help. Companies pay a lot of money, tally the data, and then do nothing with it.

Research by the Gallup Organization shows that the key to a successful organization is a successful one-to-one relationship between supervisors and their employees.

Research by the Gallup Organization also states that employees who have clear, well-defined expectations about their roles are more successful. (See the book First Break All the Rules.)

In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee.

Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged.

The Work Expectations Assessment helps employees explore 10 work expectations that impact today’s employment relationships and morale:

Click to see a sample assessment employee satisfaction survey

Structure
Diversity
Recognition
Autonomy
Environment
Expression
Teamwork
Stability
Balance
Career Growth

Improve Attitude and Morale

Work Expectations Assessment helps employees

Discover which work expectations are most important to them
Reflect on whether their high work expectations are met or unmet and whether they are spoken or unspoken to their supervisor or management
Learn how to communicate their expectations (Be proactive)
Learn how to adjust their expectations (Do they have unrealistic expectations?)
Act on what they've discovered by adjusting their expectations if necessary
Act on what they've discovered by speaking to their supervisors about unmet expectations

Use in Variety of Situations

Working individually
Working on a team
Transitioning to a new position or experiencing organizational restructuring
Creating meaningful performance reviews
Replacing ineffective employee satisfaction surveys
Making the most of daily routines

Facilitator's Guide and Training Available

The Work Expectations Assessment can be used on it's own. It can also be introduced as part of a Work Expectations Training Program.

ProEdge Skills instructors can come and deliver the training for you
Learn and deliver the training yourself

The Work Expectations Assessment Sourcebook offers everything you need to administer the Work Expectations Assessment.

The sourcebook includes

Background information
Administration details
Application options
Activities
Case studies
Presentation materials

Click here for more information and pricing.

Would increased efficiency or timeliness improve your customer service?

Would you like to reduce frustration and errors for customers with better listening skills?

Do you need more sensitivity working with a culturally diverse customer population?

If you could work with even the most difficult personalities would you be more successful?

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Customer Service Training and Leadership Management Training

Improve Morale, Improve Service

Improve Attitude and Morale

Use in Variety of Situations

Facilitator's Guide and Training Available