Personality Types Assessment
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Do you have "tough" customers?
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Do certain personality types give you stress?
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Do you think some of your coworkers or internal customers are "annoying"?
If you answered "Yes" to any of the above questions you could benefit from understanding your customers' different personality types.
Personality Types and Customer Service Success
Understanding personality types is critical to customer service success.
They key to rapport and "clicking" with customers or anyone is commonality. You've heard the adages. "People like people like themselves." "Birds of a feather flock together."
When you attend a networking function and you are munching on carrots what do you desperately hope for? That you will find something in common with one of these strangers. Examples- You both like to golf. You both have two children in college. Etc.
How does this relate to personality types?
People like people with similar personality types.
The DiSC® Personality Types Assessment helps employees to...
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Understand their own personality type
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Understand their customers' personality types
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Understand their coworkers' personality types
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Adjust communication to different personality types
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Adjust problem solving to different personality types
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Reduce stress
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Reduce conflict
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Improve rapport and customer relationships
Click to see a sample personality assessment
Training and Facilitator's Kit Available
The DiSC® Personality Types Assessment can also be introduced as part of a Personality TypesTraining Program.
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ProEdge Skills instructors can come and deliver the training for you
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Learn and deliver the training yourself
The DiSC® Personality Types Facilitator’s Kit provides everything so you can administer the DiSC® Personality Types Assessment in facilitated sessions.
The kit includes:
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Research
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Technical background
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Fully scripted seminar
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Presentation materials on CD-ROM
- Two assessments to start
Click here for more information and pricing.
DiSC® Personality Types Credibility
With 30 years of proven reliability and over 40 million users, DiSC® remains the most trusted learning instrument in the industry.
It is used worldwide in dozens of training and coaching applications, including organizational development and performance improvement.
Designed to complement and supplement existing training programs, DiSC Classic can help improve communication, ease frustration and conflict, and develop effective managers and teams.
The power of DiSC Classic is available on paper or online — just choose the response format that best meets your needs.
Click here for more information and pricing.
Is morale impacting your organization's customer service?
Would increased efficiency or timeliness improve your customer service?
Would you like to reduce frustration and errors for customers with better listening skills?
Do you need more sensitivity working with a culturally diverse customer population?