Customers for Life by Carl Sewell is an excellent guide to making a lot of money with service. Carl tells it like he's experienced it. He gives pointers on how to hire the best and motivate them . He gives practical analogies to inspire the extra mile and quantifies the dollar value of a customer for life.
Delivering Knock Your Socks Off Service by Kristin Anderson, Ron Zemke is part of a delightful, practical series of Knock Your Socks Off books on customer service. This one gives real world advice on exactly what to do on the front line to deliver excellent service. Employees benefit directly from the advice in this book. Managers can use it for a refresher and for training employees.
Total Customer Service: The Ultimate Weapon by William H. Davidow, Bro Uttal has to be the "bible" of customer service. This book is a must read for anyone who wants to understand and implement a successful customer service strategy. It is packed full of content. It is not as easy a read as the other books, yet still captivating.
A unique card game that brings out the best customer service ideas in your staff or team.