Customer Service Training and Leadership Management Training

Customer Service Training Leadership Management Training by ProEdge Skills

Improve Morale, Improve Service

In customer service the saying is...

"Employees treat customers exactly the way they perceive they are being treated by their management."

In other words...

Improve morale and you improve customer service.

Employee satisfaction surveys do little to help.  Companies pay a lot of money, tally the data, and then do nothing with it.

Research by the Gallup Organization shows that the key to a successful organization is a successful one-to-one relationship between supervisors and their employees.

Research by the Gallup Organization also states that employees who have clear, well-defined expectations about their roles are more successful.  (See the book First Break All the Rules.)

In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee.

Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged. 

The Work Expectations Assessment helps employees explore 10 work expectations that impact today’s employment relationships and morale:

 

Click to see a sample assessment employee satisfaction survey

 

Improve Attitude and Morale

Work Expectations Assessment helps employees

 

Use in Variety of Situations

 

Facilitator's Guide and Training Available

The Work Expectations Assessment can be used on it's own.  It can also be introduced as part of a Work Expectations Training Program.

The Work Expectations Assessment Sourcebook offers everything you need to administer the Work Expectations Assessment.

The sourcebook includes

Click here for more information and pricing.

Time Management Assessment

Would increased efficiency or timeliness improve your customer service?

 

 

 

Listening Skills Assessment

Would you like to reduce frustration and errors for customers with better listening skills?

 

 

 

Cultural Diversity Assessment

Do you need more sensitivity working with a culturally diverse customer population?

 

 

 

Personality Styles Assessment

If you could work with even the most difficult personalities would you be more successful?