Customer Service Training
Presentation Skills Training

Engage employees and meet your objectives with

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Proven Content

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Flexible Delivery

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Ongoing Reinforcement

Proven Content

Customer Service Skills

Deliver outstanding customer service consistently in any situation. Ace the easy. Manage the complex. Handle the impossible . . . every time.

Presentation Skills

Design & deliver brief, logically sound, emotionally engaging presentations with a natural style.  Exude confidence.  Stand out.  And ultimately...get results.

Case Studies

Since 1994, diverse clients across industries and cultures have leveraged ProEdge content to engage employees and meet objectives.  Read case studies now.

Know What You Want?

Flexible Delivery Options

Train your way. Whether you need to train...

  • One or two employees
  • A department or team
  • Employees in multiple locations
  • Customers or vendors
  • Your entire organization

We have a delivery option for you.

Choose from onsite training, keynotes or breakouts, video based e-Learning, blended/flipped training, or our supremely flexible... Forever Licenses.

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Weekly Reinforcement Included

Why include reinforcement up to 1 year?

  • Training should stick and reinforcement is the glue
  • It's tempting to fall back into old habits
  • True mastery takes time
  • Staying in touch helps

What Clients Say

"Mary kept us motivated. She knew her material and communicated her knowledge very well. Best seminar I have ever attended."

~ Kathleen Brennan

Sales Assistant, Air Canada

"Helpful to solve the root of the problems not just technique or symptom band-aids."

~ Eric Demack

Buyer, Ace Hardware

"Informative and motivational. Of particular benefit was the fact that it was geared towards us and issues which affect us."

~ Susan Cipollo

Compliance Supervisor, The Hartford

Meet Objectives

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Increase Engagement

Experience training rekindles job satisfaction, pride in service, and eagerness to present with passion.

We believe training should be motivational to ensure buy-in and implementation.

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Improve Efficiency

Sometimes less is more. Learn how brief, strategic presentations can move mountains and friendly, organized service can impress customers.

We believe training should create leverage-better results in less time.

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Impact Financials

Deliver exceptional service & standout presentations that win, retain, and expand business. Reduce mistakes, escalations, and price pressure.

We believe training should be an investment that nets you a return.

What Are Your Objectives?

Try a Free Sample

Enjoy instant access to a free customer service training and presentation skills sample.

Click the button below to experience:

  • 1 Free Customer Service Training
  • 1 Free Presentation Skills Training
  • Downloadable Course outlines
  • Downloadable Brochure
  • ProEdge FAQ in e-Learning format
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FAVORITE QUOTES

"The secret to being a bore is to tell everything."

~ Voltaire

"He who angers you conquers you."

~ Elizabeth Kenny

“All the great speakers were bad speakers at first.”

~ Ralph Waldo Emerson

"Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment."

~ Benjamin Franklin

Prepare Your Company For Success