Customer Service Training and Leadership Management Training

Customer Service Training Leadership Management Training by ProEdge Skills

Customer Service Training:

Energize employees, impress customers, enhance image, improve positive word-of-mouth, and increase repeat business. Review some of our customer service training programs below...

Customer Service Excellence

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier.  Seminar Outline...

Customer Service Leadership

In order to enjoy internal customer service and repeat business, customer service has to start at the top. Employees need support and leadership. Every management decision makes employees' lives easier or ties their hands. This training program is for management who want to make money and create a company culture with service by motivating, training, and enabling their employees to deliver excellent customer service. Seminar Outline...

Keynotes & Breakouts

Want to focus everyone on the customer at your next meeting or convention? We can deliver an energizing, informative customer service program that fits into a keynote or breakout session. We incorporate your meeting theme and tailor it to your audience. Click the next link to review some of our most popular sessions. Keynotes & Breakouts...

Build Your Own Seminar

Mix and match topics from any customer service training and presentation skills seminar or keynote/breakout to meet your specific needs. New topics can be added.  Examples of Previous Seminar Requests...

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Training 100+ Employees?

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"Helpful to me as a manager because it will guide my staff toward providing outstanding customer service."

 

Carol A. Fitzgerald

Senior Manager

Fidelity Investments

 

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Customer Service Articles

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"Excellent. The seminar walked through a method of handling customer service issues with clear and thoughtful answers. It will help me resolve many issues that arise day to day."

 

Denis Barmetta

Sales Executive

Sectran Armored Trucks